Vesuviate Warranty and Returns Policy

All Vesuviate watches purchased come with 12 month manufacturer’s warranty, valid from your date of purchase.

Our return policy aligns with industry standards observed across various watch brands. Please note that while we offer full refunds for the product, certain fees are non-refundable, including shipping and handling fees (USD50.00) and the transaction fee (5%) incurred by our Payment Processing Platform, which will be the responsibility of the customer.

To be eligible for a refund, the watch must remain unworn and unaltered, showing no signs of use. All items must be returned in their original condition, including all original packaging and accessories such as the watch case and warranty card that were included with the order.

Please be aware that the cost of returning the item will be covered by the customer. We will initiate the refund via PayPal (Note: “PayPal friends and family” is not available in this region, and PayPal will deduct 5–8% depending on the Region) only after we have received and verified the returned package, ensuring it meets our stated criteria. Thank you for your understanding, and if you have any further questions or need assistance with the return process, please don’t hesitate to contact us. Your satisfaction is important to us.