U-Boat Warranty and Returns Policy

Warranty and Support

The products offered on the site comply with Italian legislation and EU legislation in force in Italy.
The sale of the Products is subject to legal guarantee of conformity provided by Articles 128, 129, 130, 131, 132, 133, 134 and 135 of the Italian Consumer Code. The Legal Guarantee is reserved to consumers only. In case of lack of conformity of products purchased from the description published on the site, the user has the right to the repair or the replacement of the product at no additional charge, if this is possible in relation to the number of copies still available for sale and save that the replacement or repair are not excessively burdensome for the seller in consideration of the value the goods would have if there were no lack of conformity, and the extent of the defect. Alternatively, the user has the right to terminate the contract or to the reduction of the price, in accordance with the following provisions. However, users are invited to contact the customer care at the New Time Srl ecommerce@u-boatwatch.com to agree on the preferred solution.
New Time Srl is liable to the consumer for any lack of conformity that exists at the time of delivery of the product that become apparent within two years from that delivery. The lack of conformity must be filed with the dealer, at voiding the penalty, within two months from the date on which it was discovered.
In the event of termination of the contract, New Time Srl will return the price paid by the user.
In any case, the refund amount will be communicated to the user by way of e-mail and credited on the means of payment used by the user for purchase.
The user will have to agree with New Time Customer Service the shipping arrangements of the goods.
The products repaired, modified or altered in any way by the user are excluded from the legal warranty.
Breakdowns or malfunctions or defects of other type caused by accidental events or responsibility of the consumer or by an improper use of the product and/or to how much anticipated in the technical documentation attached to the product, where existing, or in the instructions of use related to the same are excluded from the scope of the legal warranty. Conventional warranties for products sold are provided directly from the manufacturer. In no event New Time srl be liable for non-performance in any of the obligations arising from these Conditions of Sale in the event that the failure is caused by unforeseeable and/or force majeure.
New Time srl is not liable for damages of any nature whatsoever, arising from use of the product in an improper manner and/or not in accordance with the manufacturer’s instructions and in case of damage caused by accident or force majeure.
New Time srl shall not be liable in the event of loss of revenue, profits, data or any other indirect damage of any kind arising out of or related to contracts subject to these Terms and Conditions of Sale. The responsibility of New Time srl, in any case, cannot be higher than the total value of the purchase.
In no event New Time srl be liable for non-performance in any of the obligations arising from contracts subject to these Terms and Conditions of Sale in the event that the failure is caused by unforeseeable and/or force majeure.

10. Right of withdrawal
The Customer is entitled to terminate the contract, without giving any reason, within 14 (fourteen) days from the date on which the Customer enters physically in possession of the Products.
To exercise the right of withdrawal, the customer will have to send by e-mail (at ecommerce@u-boatwatch.com) or regular mail (at New Time srl, with headquarters in Via Pesciatina 751H, 55010 Gragnano – Capannori (LU)), within the deadline:
– The withdrawal form duly completed and signed, downloadable from the website;
– Or a communication that highlights the intention of the customer to exercise the right of withdrawal in accordance with Article 52 of the Consumer Code. Such notification must include the following information: indication of the product for which the customer wishes to exercise the right of withdrawal; order number and if the customer has purchased the products making the payment by bank transfer, the IBAN of the customer on which the refund is to be performed. The communication by registered letter must be sent to the following address: New Time srl, with headquarters in Via Pesciatina 751H, 55010, Gragnano – Capannori (LU). The return will only be accepted by the country in which the delivery occurred.
New Time srl will send an e-mail to the customer with instructions for the withdrawal of the product that will be arranged only by New Time srl.
Within 14 days of notification of withdrawal the customer must return to New Time srl the product by sending the same, according to the instructions that will be given to New Time in relation to the value of the product, to the following address: New Time Ltd, with headquarters in Via Pesciatina 751H, 55010, Gragnano – Capannori (LU).
The customer is solely responsible for any decrease in the value of the product resulting from a product of manipulation different from those needed to determine the nature, characteristics and operation; therefore, the Customer must not remove any labels applied to the product.
New Time srl reserves the right to refuse refunds sent or submitted late or later than 14 (fourteen) days from the date on which the customer enters physically in possession of the product itself. The returned product has not to be used, must be accompanied by the enclosed warranty and any other accessory kit and the packaging must not show signs of wear, abrasion and scratches.
New Time srl will provide for full repayment of the sums paid by the customer, in any case no later than 14 days after the date on which New Time srl has been informed of the decision of the customer to terminate the contract. This reimbursement will be made by New Time srl with the same method of payment used by the customer for the initial transaction, unless otherwise and expressly agreed.
New Time Srl may suspend the refund until the product has been received by New Time srl, or until such time that the Customer provide evidence of having sent back the product. Refunds will be processed in the same purchasing currency. Any loss due to currency fluctuation will not be refunded.
For the withdrawal, the following provisions shall apply:
A) The user has a period of 14 days from the date of receipt of the ordered product to clearly communicate his intention to make the return in the forms mentioned above. In the case of purchase of more goods by one order and delivered separately the 14-day period begins on the date of receipt of the last product ordered.
B) The products must be returned undamaged and properly packaged, preferably in their original packaging, complete with all accessories. The risks linked to the return of products in this case are borne by the user. The user must include in the package a copy of the order confirmation and a copy of the printed sales receipt enclosed with the shipment.
The user is liable for any diminished value of the products resulting from product handling themselves different from those needed to establish the nature, characteristics and functioning of the goods. In this case New Time srl reserves the right to ask to the user the reimbursement of the diminished recorded value.
The right of withdrawal is excluded in the event that the sale must relate to products tailored or personalized or which by their nature can not be returned or are liable to deteriorate or expire rapidly, or sealed goods which are not suitable to be returned for hygiene reasons or related to the protection of health and were unsealed after delivery.
New Time srl reserves the right to refuse unauthorized Returns or otherwise not complying with the above conditions. In such cases the goods will be returned to the sender at the original shipping address.