Shipping policy
Important Information Regarding Deliveries
To ensure prompt on time deliveries please provide a telephone number for the delivery address and instructions. All orders relating to alcohol requires signature on delivery. We recommend using a work address or selecting Auspost as the shipping method if no one is at home for long periods of time.
Important note about customs charges:
If shipping outside of the Australia, your order is likely to be subject to Customs duty and taxes as it arrives in the destination country. You will be contacted directly by Customs for this payment. Unfortunately we don’t know how much the charges will be as it varies depending on the receiving country. It’s always best to get in touch with your local customs office or government website for advice before ordering.
We aim to process all orders between 1-4 business days. If for any reason there are delays we will provide an update via email/text and offer assistance as needed.
Insurance Rates: Insurance is included for orders relating to alcohol and covered by Luca Collections for the peace of mind for our customers.
Conditions of Ordering
- Persons ordering alcoholic beverages must be over 18 years of age.
- You may order any mix of products you wish.
- Any deliveries requiring redelivery, or redirection from an address provided by yourself to a new address provided by the recipient, will incur an additional charge.
- All stock subject to availability and increases in government charges and wholesale prices.
- All attempts will be made to ship items in original packaging. There may be instances where packaging can be damaged in transit. This includes products that Luca Collections have received from suppliers. Minor label and/or packaging scuff is impossible to avoid in every instance, therefore we request that customers have realistic expectations in this regard. If you require a pristine example of the bottle and packaging please advise at the time of ordering and we will confirm the condition of the item(s) on hand and/or do our best to preferentially select the item(s).
- Luca Collections partners with AusPost and Sendle for deliveries within Australia. Delivery time estimates are subject to AusPost and Sendle is based on their Standard and Express delivery options. For international shipping, DHL and UPS or equivalent are used.
- On rare occasions where multiple delivery attempts fail, the item will be returned back to Luca Collections and a refund will be issued to the buyer excluding any shipping costs associated to the initial delivery. As this is a cost that we have to pay the courier for the delivery, we are unable to refund this amount.
