Humism Warranty and Returns Policy
Warranty
The warranty does not extend to watch straps. The warranty also does not cover damage incurred directly or indirectly from general wear, abuse, neglect, misuse or accidents. The warranty does not protect against damage that occurs as a result of unauthorized or incorrect adjustment, modification, disassembly, or servicing.
The warranty only cover items purchased by you through our online store or through authorized resellers. A valid certification of authenticity, and proof of purchase is required.
If your watch falls under warranty, we will repair or replace it, with a watch of similar value and appearance, at our discretion.
In the majority of cases, the repair or replacement will be completed within 3 to 5 weeks excluding shipping times. However, there might be factors outside our control, such as lack of parts, holidays, or difficult repairs that may affect processing times.
Caring For Your Watch
Our Automatic Kinetic Art watches are exquisite timepieces. But the watch's complexity also means that it needs loving care to remain in perfect condition. Here are some tips.
Water
Your watch is water resistant to 5 ATM, which means it is water resistant. However, we do not reccomend swimming with it, as it is not classified as a dive watch. Do also keep it away from salt water, hot water and steam. Additionally, the leather straps are prone to water damage, so avoid getting them wet. Think about ordering an extra Milanese mesh if you foresee getting your watch wet.
Shock & Sports
As the Kinetic Art discs are relatively fragile, protect your watch from hard knocks and intense movements. We advise taking off your watch before doing sports with vigorous movements. Excessive shock will also damage the watch's automatic movement.
Winding Your Watch
Your watch will wind down if left alone for around 40 hours. When you first received your watch, it was probably in this state. To wind up the watch again, simply put it on and adjust it to the correct time. Note that it might take some time to "kick-start" the movement.
You can also manually wind the watch by turning the crown clockwise at its normal position. 60 complete turns will fully wind the watch. If you are wearing the watch daily, it will not require hand winding. Do not wind your watch while wearing it, as doing so will put stress on the stem.
Protecting Your Automatic Movement
To protect the movement, avoid extreme temperature variations and keep your watch away from magnetic fields, which may reduce its accuracy.
Wear your watch regularly to prevent the lubricants inside from hardening. If you are not wearing your watch, try to wind it at least once per week.
While automatic watches do not require batteries, we recommend getting your watch serviced by a professional every four to five years.
Returns
If you are not satisfied with your watch, you can return it within 15 days of delivery. If the watch you received is defective, we are happy to replace it for you at no cost. To arrange a return, contact us here.
Eligibility
To be eligible for a return, your watch must be unworn and in the same condition that you received it. It must have its original tags and protective stickers attached, and be in its original packaging including manuals, certificates and cards. To complete your return, we require a receipt or proof of purchase.
An additional charge of $30 USD will be deducted from the refund if the watch has been worn and buckled, as the leather bands crease when this is done.
To return a watch not purchased from our online store, please refer to the original place of purchase.
Returns are not accepted for crowd-funded orders, orders placed during a sale, or orders with a promo code applied to it.
Return Shipping
You are responsible for the cost of shipping the package to our returns warehouse.
Please note that you are responsible for the returned package before it is delivered back to our warehouse. You should pack the items securely in bubble wrap, or in a padded box to prevent damage. We also recommend using an insured postal service for shipping. We will not be responsible for lost / damaged packages.
Gifts
If the watch was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, you will receive a gift certificate via email.
If the item was not marked as a gift, or the gift giver had the order shipped to themselves to give to you directly, we will send a refund to the gift giver.
Refunds
Refunds will be less a flat fee of $25 USD (per watch), to cover initial shipping, inspection and restocking. Express shipping fees, if initially paid for, will not be refunded.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, a credit will automatically be applied to your credit card or original method of payment, within two to three weeks.
